If you're looking for a reliable package supplier, look elsewhere. After ordering 100qty sample led box, the overall quality of the product was sub par. The outside construction and led light was great. However, the internal parts were terrible. The battery and wires inside the box lining was not secured properly and freely moved causing box to make noise when moving which wilealead a customer's perception of cheapness and lack of quality control. I would understand if a couple of boxes were having this issue, but 53 out of 100 is unacceptable. That's 53%! Supplier did not take responsibility, but put the blame on me instead. If this was a great supplier, I was looking to order over 25k units of boxes this year, but no more. Update: Now supplier replying that I intended to scam them. Albaba actually refunded me that money and I have a history of spending a lot of money. If I was to scam, I would not request only 53 boxes that were damage. Again you refuse to take responsibility.

공급업체의 응답:
Dear customer,
Alibaba has ruled that your refund application has been lost because it is clearly shown in your video that the box is perfect. But you shook the box crazily so that the wires fell off. This behavior is incomprehensible. And even under your violent behavior, the LED light is still shining! There is no problem with our products. I should have realized the risk of cooperating with you when you mentioned many times how you were dissatisfied with the previous suppliers. I didn't expect you to be even more outrageous. We will not succumb to your malicious refund for the sake of whoring a white box!
If it is our problem, we will definitely take responsibility to the end. This is the BASIC integrity of doing business. We hope you understand this truth. Otherwise, your 25k order will only bring greater losses to everyone, no matter which supplier you cooperate with on Alibaba.
Good luck
16 Feb 2025